Nairobi regional commissioner tells Kenyan public servants to be ‘citizen-centric’ in their work
The regional commissioner noted that 80 per cent of the problems members of the public face are psychological and officers should serve those seeking services in their offices with decorum, noting that when people are spoken to well and directed well, they will be satisfied.
Lethargy concerns pushes Kenya to direct public officers to review performance targets monthly
The Principal Secretary for National Government Coordination Office of the Prime Cabinet Secretary Ahmed Ibrahim said it is important for the directors to make continuous review of their performance targets to ease achievement of goals they committed themselves for.
