Blue Prism announces Service Assist to automate next generation contact centres
Blue Prism has announced the availability of Blue Prism Service Assist to address the increasing demands of customer contact centres and call centre agent productivity. The new offering will deliver a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic...
Julian Assange: Governments selectively enforcing laws to punish those who provoke their ire
As the extradition hearing for Wikileaks Editor-in-Chief Julian Assange unfolds, it is increasingly clear that the prosecution of Assange fits into a pattern of governments selectively enforcing laws to punish those who provoke their ire, reports freedom of information defenders Electronic Frontier Foundation (EFF). EFF now wants computer crime laws...
Cambridge Analytica neither misused data nor colluded with Russia, watchdog finds
Infamous now-defunct data-mining firm Cambridge Analytica did not directly misuse data to shift votes in the Brexit referendum, nor did it work with Russia to meddle in the vote, a three-year UK investigation has found. The organisation, which has in the past 10 years been blamed for electoral mess in...
ICT ministry installs high-speed internet at Mombasa waterfront
Information, Communication, Technology Principal Secretary Jerome Ochieng said the provision of reliable and high-quality internet was critical for the project, which is expected to attract more international and local visitors to the coastal city.
